We are delighted to have been awarded the contract for a new integrated care service by the West Essex NHS Clinical Commissioning Group (CCG).

Starting on 1 April next year, the contract brings together local NHS111, GP Out of Hours and GP extended access services in evenings and on weekends under one provider as an Integrated Urgent Care Service (IUC). They are currently provided by three separate organisations.

As part of the IUC model and in line with national guidance, the CCG has commissioned a Clinical Assessment service.  At an early stage of the process as part of their contact with NHS111 and depending on patient’s health needs, they could speak directly to GPs, nurses, pharmacists, paramedics and others in the contact centre. This will ensure a smooth and efficient patient journey and reduce pressure on A&E and ambulance services.  Patients will receive the most appropriate care for their needs 24/7.

David Archer, HUC CEO says:

“We are delighted to be awarded the contract to work with West Essex CCG to deliver this enhanced service.  As the first IUC provider in the country to establish a GP led 24/7 multi disciplinary clinical telephone assessment service we have seen an improvement in patient experience and the reduction of unnecessary demands of A&E and ambulance services.

We are looking forward to actively participating in the development and implementation of the shared strategy of integrated delivery of care in West Essex and working with all relevant professional teams, organisations and trusts within the west Essex health and social care system.

We will be working closely with the outgoing providers to ensure a smooth transition for patients to the new service.”