Out of Hours Service
Outside normal surgery hours, when you call your GP practice, you will be re-directed to an Out of Hours service. Within Hertfordshire and West Essex, Cambridgeshire & Peterborough and Luton & Bedfordshire, HUC provides this service. We operate our Out of Hours service from 6:30 p.m. to 8:00 a.m. on weekdays, and continuously from 6.30 p.m. on a Friday evening to 8:00 a.m. on a Monday morning, including Bank Holidays.
When you call 111, you will speak with one our Health Advisors who will take you through a clinical assessment which will assess whether your call requires immediate discussion with a GP. If you need to speak with a doctor before your surgery re-opens, see a doctor at one of our Primary Care Centres or have a home visit arranged, the doctor will call you back.
If you are too unwell to travel, bed bound, disabled, receiving palliative care or it is considered clinically necessary – a you may be offered a home visit. Home visits are carried out by one of our GPs who will be driven to your home by one of our drivers.