Our Integrated Urgent Care (IUC) service provides access to a wide range of clinical and specialist NHS Services all access via NHS 111 and leads the way as part NHS England’s vision to have IUC in place across the whole of the country by 2020.

This new way of providing patient care will see a single entry point to a fully integrated urgent care system via NHS 111 to deliver high quality, clinical assessment, advice, treatment and where required ongoing referral.

Your NHS 111 service is staffed by a team of local fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an In or Out of Hours Doctor, an Urgent Care Centre or a Walk-in Centre, a Community Nurse, an Emergency Dentist or Pharmacist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to and if NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.