Health Minister visits NHS 111 contact centre

As part of her visit, Ms Caulfield met HUC’s CEO David Archer, who gave her a tour of the contact centre. HUC proudly play an integral part of the country’s pandemic response as an NHS 111 and urgent care provider and Mr Archer explained some of the ongoing challenges the service is facing. He also detailed some of the innovations the organisation has developed throughout the pandemic, such as the Virtual Waiting Room, collaborating with partners across the healthcare landscape. The Health Minister then spent some time chatting to NHS 111 call handlers to learn more about their roles and what the types of calls they answer.