At HUC, we’re dedicated to enhancing service delivery and strengthening collaboration with local health partners to fulfil our mission: providing high-quality, sustainable care at the right time. Recently, our teams had the pleasure of hosting Healthwatch Essex, offering them a behind-the-scenes look at how NHS 111 operates and the critical role it plays in supporting patient care.
Our Head of Patient Experience, Donna Richards, along with a few colleagues from across our services, recently welcomed members of Healthwatch to our NHS 111 contact centre in Welwyn Garden City. “The visit was a great success, highlighting the vital role played by our frontline Health Advisors and Clinical Advisors in managing patient calls,” said Donna.
Healthwatch colleagues had the valuable opportunity to sit-in on-live calls, gaining a deeper understanding of how the NHS 111 service operates in real time. This first-hand experience provided meaningful insights into the professionalism, empathy, and clinical expertise our teams bring to every interaction.
HUC members of both the Patient Experience and Service Delivery teams were also on hand to answer questions, share information, and demonstrate our ongoing commitment to delivering high-quality, patient-centred care.
