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Award-winning partnership
HUC and Content Guru, global pioneer in cloud customer experience technology, have won ‘Best Innovation in Customer Service’ at the European Contact Centre and Customer Service Awards (ECCCSAs) 2021.
Keeping patients safe
Content Guru and HUC were heralded at the awards for their work in enabling patients to use digital channels to keep safe during COVID-19. Together, the pair worked to develop and implement storm® LINKTM, Content Guru’s on-demand video consultation application, to help reduce the number of face-to-face appointments, while still delivering best-in-class care.
Alongside long-time customer UK Power Networks, the UK’s foremost electricity distributor, Content Guru was Highly Commended for its work to improve the UKPN’s customer engagement and experience using an array of cutting-edge solutions. Most recently, the partners began Project Iris, aimed at implementing a host of new service capabilities over a period of three years.
Martin Taylor, Deputy CEO at Content Guru, commented: “We are delighted to have our hard work with valued customers recognized at these esteemed awards. Throughout COVID-19, we worked closely with organizations across the globe to implement mission-critical changes, and we are particularly proud of what we have achieved in partnership with HUC and UK Power Networks. Looking ahead, we continue to stay at the forefront of innovation of cloud technology, so that our customers are prepared for whatever comes their way.”
A great win for the HUC team
Janice Greenhill, Chief Operating Officer at HUC, added: “Winning this prestigious award is testament to the work we have done in partnership with Content Guru to keep patients and clinicians safe in the face of coronavirus. We are really proud of our digital transformation journey so far and look forward to seeing what the future holds working with Content Guru.”