Our Chief Medical Officer Dr Sivanthi Sivakumar spoke to Health Champion Alan Bellinger on St Albans radio station Mix 92.6 on Tuesday 29 November about the new Integrated Urgent Care Hub in the area. During the interview, Sivanthi answered questions about how patients access the service, gave details on the different ways NHS 111 can support the patients in the community and why this new service will make a difference in the community.
A new service for Hertfordshire patients
When Hertfordshire patients contact NHS 111 with an urgent health issue, they may be offered an appointment on the same day at the new Integrated Urgent Care Hub (IUCH). GP practices can also book patients into the service. This new minor illness and injuries service offers appointments between 9am and 6pm, seven days a week and provides access to diagnostic services, including x-rays.
Patients are treated by nurses who have experience working in urgent care and emergency triage departments. The service is also supported by GPs who the nurses can call on for further medical support or treatment if needed. The team is able to see, treat and resolve issues for patients over the age of 1 year, with a range of non-life-threatening health conditions. Babies and children under 1 year will be directed to other relevant services.
Based at St Albans City Hospital
The service is being delivered from newly refurbished space in St Albans City Hospital, which previously housed the Minor Injuries Unit. Much like GP services, patients need an appointment to be able to use the service. It does not offer a ‘walk-in’ service for patients.
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