To give them a true sense of the frontline experience, students listened to pre-recorded case studies, listened in on live calls, and engaged in lively Q&A sessions with our operational colleagues and Operational Delivery Managers. They also participated in presentations and contact centre tours.
The sessions were designed not just to explain what we do, but to showcase the diverse career pathways and workforce opportunities available within care providers like HUC. For many students, it was a first-hand look at how complex, fast-paced, and interconnected modern urgent care really is.
The feedback from the university cohort has been incredibly rewarding, highlighting the value of connecting classroom theory with real-world clinical operations.
Dr. Nenadi Adamu, Senior Lecturer in Society, Community and Health, and Course Coordinator for the MSc program, shared her reflections on the visits:
“The students found this to be an exceptional experience as it allowed them the rare opportunity to get some insights into the range of issues that present themselves to the non-emergency service as well as the interconnectedness of the team in managing the responses that are given. We have a range of students, some of whom are clinical and some with no experience of the UK health system and they each took something away from the visit and will highly recommend this to the next cohort. I look forward to working with you again for the next academic year.”