So, what is her day-to-day like?
“As an Acting Assistant Contact Centre Manager, my day is very busy. There is a lot of organising and managing involved — with meetings, colleagues queries, and my own work,” she explains.
Comparing being an Assistant Contact Centre Manager role to a Team Leader role, which she held previously, she says, “it is similar but you’re dealing with issues and situations at a much higher level which means that added responsibility.”
She clearly loves her job and thinks of it as her proudest achievement at HUC. “Though this role is interim, the Acting Assistant Contact Centre Manager job is a big accomplishment for me.” What Kerry really likes about HUC is the career progression she has enjoyed over the years. “I have really got to know a lot of different roles and perspectives over time, looking at the same issue from different angles in each job. I’m really enjoying all of it, but also love empowering others to develop too As an Auditor, I do get involved in the training side of things for NHS 111 Health Advisors and their go-lives, so I help to develop them and kind of ease them into the role. As a Shift Manager, I can support them further. I also like the Out of Hours side of our services and managing that as a Shift Manager.
So really, Kerry is a great example for career progression at HUC. And it is something that is close to her heart. “I always talk about career opportunities whenever I have 1:1s or appraisals with my team members. I take that part of my job very seriously as it can really help someone grow in their career. I’ve been in their shoes at one point of time, so completely understand the highs and lows they go through.”
And there is a reward as well, she adds.
“Staff Awards are an excellent way of recognising colleagues in the organisation for their hard work. I was nominated for the Team category last year, and I nominated both my managers (Carol and Suzanne), of which Carol actually won the award. That was very fulfilling,” she says.
