Urgent Dental Care Services

Often, when patients call NHS 111, they require urgent dental care and because of this healthcare need, a new pathway has been developed for patients calling NHS 111 with dental problems. In response to the necessity for this health service, HUC has increased our dental nurse team capacity. We believe that these changes will allow our patients to have a better experience when calling NHS 111 with their dental concerns.

HUC provides dental triage across Hertfordshire, Cambridgeshire and Peterborough, Luton and Bedfordshire, and West Essex. Callers who call NHS 111, after being assessed by a call handler using NHS Pathways, are triaged clinically by a Dental Nurse, who provides support and advice based on the patient’s symptoms.

In some areas we cover, call handlers can also book patients into appointments should our patient require emergency dental care.

Urgent Dental Care Services

Monday to Friday from 6.00 p.m. to 10.30 p.m., during weekends, and over Bank Holidays

About NHS111

When a patient calls NHS 111 their call will be answered by a Health Advisor, who will ask them to provide personal details such as name, address and telephone number as well as the details of their problem. Their details will then be forwarded to the Dental Triage Nurse who will be able to give appropriate advice.