Outside normal surgery hours, you can still phone your GP practice, but you’ll usually be re-directed to an Out of Hours service. HUC provides GP Out of Hours cover to the population of Hertfordshire and West Essex, Cambridgeshire & Peterborough and Luton & Bedfordshire. The service operates from 6.30pm to 8am on weekdays, and continuously from 6.30pm on a Friday evening to 8am on a Monday morning. HUC also covers Bank Holidays and provides a service for patients with urgent medical needs that cannot wait until their GP practice is next open. To access the service, all patients should phone 111.

When you call 111, the service undertakes a clinical assessment of your needs and will assess whether your call requires immediate discussion with a GP. If you need to speak with a doctor before your surgery re-opens, see a doctor at one of our Primary Care Centres or have a home visit arranged, the doctor will call you back.

Different assessment criteria are used to determine how quickly a patient needs to be seen; these criteria form targets by which HUC is performance managed by our Commissioners.

Primary Care Centres – Appointments

Each of our Primary Care Centres is staffed with a Receptionist, Driver and a number of Clinicians. Where possible all of our GPs, Nurses and Urgent Care Practitioners providing Out of Hours care live and work locally and therefore understand our local communities.

If you have small children, please bring something along to entertain them while you are waiting for you appointment.

For infection control reasons during the COVID-19 pandemic, please keep personal belongings to a minimum (i.e. number of bags etc.).

Home Visits

If a patient is too unwell to travel, bed bound, disabled, receiving palliative care or it is considered clinically necessary – a patient may be offered a home visit.
Home visits are carried out by a GP who will be driven to the patient’s home by one of our drivers.