Outside normal surgery hours, when patients call your GP, HUC can provide GP Out of Hours cover to the population of Hertfordshire and West Essex, Cambridgeshire and Peterborough and Luton and Bedfordshire.

Our service operates from 6.30 p.m. to 8.00 a.m. on weekdays, and continuously from 6.30 p.m. on Friday evenings to 8.00 a.m. on a Monday mornings, including Bank Holidays.

This allows us to provide service for your patients with urgent medical needs that cannot wait until your GP practice is next open. To access the service, all patients should phone 111.

When your patient calls 111, the service undertakes a clinical assessment of their needs and will assess whether their call requires immediate discussion with a GP. If they need to speak with a doctor before your surgery re-opens, see a doctor at one of our Primary Care Centres or have a home visit arranged, a doctor will call them back.

 

Primary Care Centre Appointments

Each of our Primary Care Centres is staffed with a Receptionist, a Driver and a number of Clinicians. Where possible all of our GPs, Nurses and Urgent Care Practitioners providing Out of Hours care live and work locally and therefore understand the local communities.

If a patient is too unwell to travel, bed bound, disabled, receiving palliative care or it is considered clinically necessary – a patient may be offered a home visit. Home visits are carried out by a GP who will be driven to the patient’s home by one of our drivers.