NHS 111 Service

111 is the NHS non-emergency number for urgent healthcare needs. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • Your GP surgery is closed
  • You need medical help fast but it’s not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don’t know who to call or you don’t have a GP to call
  • You need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local Pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number. For immediate, life-threatening emergencies, call 999.

What happens when your telephone call is answered by a Health Advisor?

Your NHS 111 service is staffed by a team of local fully trained advisors, supported by experienced nurses and paramedics in the contact centre. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or help you to be cared for by the right service for your healthcare condition.  If required, they can connect you to a clinician in the contact centre for a telephone consultation, including a GP or Pharmacist. They can also book some types of appointment for you: that could be A&E, an Out of Hours GP, an Urgent Care Centre or an Emergency Dentist. The team can also book you an appointment at your own GP practice.

If NHS 111 advisors think you need an ambulance, they will immediately arrange for one to be sent to you.

Mental Health services are also available via NHS 111 option 2.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Who takes your call when you dial NHS 111?

NHS111 is the non-emergency number. It’s available 24 hours a day, 365 days a year. It’s the number to call when you need direction to the best medical service for you or your loved ones. But who’s on the other side of the phone?

If you have difficulties communicating or hearing, you can contact NHS 111 by textphone on 18001 111. You can also get help from the NHS 111 BSL interpreter Service.

NHS 111

The following assets are also available in alternative formats to help users understand how to access NHS 111, whether online or over the phone.

NHS 111 Easy Read Leaflet

NHS 111 Large Print Leaflet

NHS 111 Audio Leaflet

NHS 111 British Sigh Language Service

For additional information regarding accessibility, please visit our Accessibility and Diversity page.