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Have a look at our latest vacancies and become a member of our team.
Dedicated to what we do. Passionate about how we do it.
Contact Centre
NHS 111 Call Handler
Our NHS 111 Call Handlers are the first point of contact for anyone calling NHS 111. Supported by clinicians and using NHS Pathways, a clinical decision-making tool, they listen carefully to the symptoms that are being presented. Following this assessment, they put patients in contact with the service that’s best suited to their needs.
That might be helping to set up an appointment with their GP, or recommending that they speak to their local pharmacist. But if there is a more urgent need, you might put them in direct contact with a qualified clinician. Or in an emergency, you could find yourself despatching an ambulance.
And our NHS Call Handlers don’t need healthcare experience to join us, but we can be a gateway to a career in healthcare. Our comprehensive training and clinical support in our contact centres means they have all the tools and professional support they need to do a great job.
Our NHS 111 Call Handlers help us set the standard for a high-quality healthcare service.
Other Contact Centre roles
We are a real, inclusive community of people who are passionate about high-quality care for patients. There is a wide range of other contact centre roles from Despatchers to Shift Managers, from Contact Centre Manager to Service Advisor. No two days are the same and this is your chance to be at the forefront of healthcare provision.
We make sure everyone feels part of a wider team and encourage our colleagues to share their ideas and suggestions to improve how we work. What we do is a serious business. But we aren’t always serious – we like to create a working environment that’s enjoyable.
We are a growing organisation which means there are lots of opportunities to grow with it, using new technology and embedding new skills every day.
What we offer
- We offer a chance to join healthcare and the NHS, whether you are at the start of your career or studying to become a healthcare professional
- We offer access to the NHS pension scheme
- We have a diverse range of rota options to suit your needs and work around family life, studies or other jobs
- We offer plenty of opportunities for development and career progression both within our operational and support teams
- Our friendly, supportive team atmosphere will make you feel at home from the start
