Perfect DoS (Directory of Services) Day held at our contact centres

Following the success of our Perfect DoS  (Directory of Services) Day in Luton and Bedfordshire in February, the Transformation team along with our Contact Centre Managers and Quality and Improvement teams, organised a HUC-wide Perfect DoS Day on Tuesday 14 May at all our contact centres – Welwyn Garden City, Bedford, Peterborough, and Taunton.

The day aimed to increase the top selection on the Directory of Services, a system that provides real-time information to guide patients to the right healthcare services for their needs, and encourage our NHS 111 Call Handlers to utilise the most appropriate services, while handling patients.

We had external partners on our various sites that day, including DoS leads and pharmacy representatives, to facilitate the optimum usage of the top option on the DoS.

Hayley Leckie, Transformation Project Manager, said, “We are continuously working on innovative ideas to ensure our patients receive the high-quality care we promise; and our systems are utilised to the optimum to achieve that goal. Organising the DoS Day has been a great success, and we hope to continue having such days throughout the year, so that we can continue to direct patients to the most suitable services.”

“I would like to thank all our teams and colleagues who have put in so much hard work to make this day a success. A huge thank you to all our DoS colleagues across all locations, and Pharmacy representatives for supporting us with the Perfect DoS Day,” she concluded.