Virtual Waiting Room

HUC’s Virtual Waiting Room

HUC’s Virtual Waiting Room has been shortlisted for the Health Service Journal’s  Driving Efficiency Through Technology award.

In partnership with Content Guru, HUC developed the VWR which was piloted in cooperation with Cambridgeshire and Peterborough CCG and the Emergency Departments (EDs) of Cambridge University Hosptial (CUH) and the North West Anglia Foundation Trust (NWAFT).

The Virtual Waiting Room is an alternative pathway for patients who have been directed to the ED following contact with NHS 111 and an assessment by one of our clinicians in our contact centres. The impact of the VWR across Cambridgeshire and Peterborough can been seen through the improvement in the patient journey across our system.

One of our recent patient’s experience with our Virtual Waiting Room was when he sought help for his son, who had injured his toe.

Within ten minutes of our initial call to 111, we were called back and he was able, via the video to asses how serious the injury was and that was very reassuring to me.

To date, the VWR has diverted 1,430 patients who would have visited the ED because they were managed affectively through video consultation, or because they received an alternative disposition.

We are proud to have been shortlisted alongside nine other organisations and industry leaders who believe innovation is one way to manage and improve healthcare. Last week, our Chief Operating Officer Janice Greenhill, together with Dr Vazeer Ahmed, Urgent and Emergency Care Lead for C&P ICS (CUH) and Sarah Shah, Head of Transformation & Delivery – Urgent & Emergency Care (CCG) presented the VWR to the HSJ’s judging panel.

Read more about the partnership and award here.

Quote from Janice Greenhill, COO, HUC

Janice Greenhill, COO, HUC, stated, “We are delighted to be a finalist for HUC’s Virtual Waiting Room project in the Driving Efficiency Through Technology category. We believe that innovation and partnership working play a big part in providing high quality care to those we serve while managing the current demands on the health system. Collaborating with our system partners, we put the patient at the heart and start of our care.”

The full list of nominees for the HSJ Awards 2021 can be found on the Health Service Journal website.